Refund Policy

Eligible new-item requests

We accept returns for defective and non-defective new merchandise, and we accept exchanges. Contact us within 30 calendar days after delivery. A no-defect return must be new, unused and in its original condition; damaged, defective, incorrect, incomplete or materially misdescribed goods are reviewed in the condition received.

A change of mind, personal preference or an option chosen by mistake can qualify when the non-defective item meets the new and unused requirement. Rights that applicable law does not allow us to exclude remain available.

Approval comes first

Email urezuloq774@gmail.com with the order number, checkout email and reason for the return or exchange. Include photos or video for damage, defects, wrong goods, missing parts or a material listing difference, and retain the packaging during review.

Do not mail anything before approval. We then confirm the correct return address, packing directions and next steps; the Contact Us mailing address is not automatically the return warehouse.

Mail return and included label

Eligible returns travel by mail. A free prepaid return label is included inside the package; after approval, follow the confirmed directions and use the enclosed label without paying its label or corresponding return-shipping cost. Ask support for help if the label is missing or lost.

No restocking fee is charged. The included label does not authorize an unapproved return.

Exchange or refund

An exchange or replacement depends on the review and available stock. If a refund is approved, we process and initiate it to the original payment method within 10 days. A bank, issuer or payment service may need additional time to post the credit.